Frequently Asked Questions
Everything you need to know to fuel your creativity.
How long does shipping take for my art supplies?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout for those urgent creative projects.
What is your return policy for opened paint or pens?
For quality control reasons, we can only accept returns on unused and unopened items in their original packaging within 30 days of purchase. If a product is defective, please contact our support team immediately.
Are your professional-grade paints lightfast and archival?
Yes, we carry a wide selection of professional-grade supplies. Lightfastness ratings are listed in the product descriptions for each individual pigment to ensure your artwork stands the test of time.
Do you offer bulk discounts for schools or art studios?
We do offer volume pricing on select items. Please reach out to our sales team through the 'Contact Us' page with your specific requirements and quantities for a custom quote.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.